We believe your personal information deserves the utmost respect when it comes to security and use, so we have described as clearly as possible how we use and care for your personal information below.
For the purpose of the General Data Protection Regulation and Data Protection Act 2018, the data controller is Innovate EV Ltd.
We know how important it is to manage and protect the information you share with us. When you share data with us through our website, that information is protected by secure socket layer (SSL) encryption.
To prevent any unauthorised disclosure or access to your information, we have implemented strong electronic and physical security safeguards.
We also follow stringent procedures to ensure we work with all personal information in line with the General Data Protection Regulation and Data Protection Act 2018.
We collect information about you in numerous ways:
In addition to the personal information you submit (or we collect), we may also collect information about your computer including, where available, your IP Address, operating system and browser type for the purpose of system administration and product improvement.
Details on this are available in our Cookies.
We may also record and/or monitor calls for training and quality purposes. Recordings may also be used to help us combat fraud.
Information we hold
We will hold and use the following details about you:
We may keep details of any phone number(s) that you call us from and use them to contact you.
While managing your account, we may be given sensitive information such as medical information. We will store and process this information in order to allow us to make decisions about you and your accounts with us.
* If you have opted into marketing, we will store your contact details (email address, phone numbers, name and address) for up to 36 months from the time of last interaction with us. You may opt out at any time by contacting us at firstname.lastname@example.org or by clicking unsubscribe on any marketing communications from us.
Information we share
We will keep all of your personal information confidential and only share it with others for the purposes explained in this policy. We have trusted relationships with carefully selected third parties who perform services on our behalf. All third parties are bound by contract to maintain the security of all of your personal information and only to use it as permitted by us.
We may share information about you:
How we use your information
We will use your information to:
make, or assist in making, credit decisions about you, assess lending and insurance risks, and to check the details that you have let us, and others have;
operate and manage your account and manage any application, agreement or correspondence you may have with us;
contact you by email, SMS, letter or telephone about our products and services, unless you tell us that you prefer not to receive marketing;
Your data may also be used for other purposes for which you give your permission, or where we are permitted to do so by law, or it is in the public interest to disclose the information or is otherwise permitted under the terms of the General Data Protection Regulation and Data Protection Act 2018.
Under the Data Protection Act 1998, you have the right to access certain personal records that we hold about you. This is called a Data Subject Access Request, which you can make by writing to email@example.com.
We want to make sure that your information is as up to date and accurate as possible. You may ask us to correct or remove any information that you think is inaccurate.
Last updated: April 2022