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Any reference to “we”, “us” and “our” in this policy shall mean Innovate EV Ltd. This Privacy Policy applies to www.innovate-ev.com which is owned and operated by Innovate EV Ltd.
We believe your personal information deserves the utmost respect when it comes to security and use, so we have described as clearly as possible how we use and care for your personal information below.
Our Privacy Policy applies both while you have an agreement with us and afterwards. Throughout this Privacy Policy “you” and “your” means the customer. We reserve the right to update this Privacy Policy, and all changes will be posted on our site. We recommend that you periodically review this page for the latest information on our privacy practices. We are committed to keeping your personal information confidential and will only give it to others for the purposes set out in this Privacy Policy.
If you have questions or complaints regarding our Privacy Policy or practices, please contact us at info@innovate-ev.com.
For the purpose of the General Data Protection Regulation and Data Protection Act 2018, the data controller is Innovate EV Ltd.
We know how important it is to manage and protect the information you share with us. When you share data with us through our website, that information is protected by secure socket layer (SSL) encryption.
To prevent any unauthorised disclosure or access to your information, we have implemented strong electronic and physical security safeguards.
We also follow stringent procedures to ensure we work with all personal information in line with the General Data Protection Regulation and Data Protection Act 2018.
We collect information about you in numerous ways:
In addition to the personal information you submit (or we collect), we may also collect information about your computer including, where available, your IP Address, operating system and browser type for the purpose of system administration and product improvement.
Details on this are available in our Cookies.
We may also record and/or monitor calls for training and quality purposes. Recordings may also be used to help us combat fraud.
Information we hold
We will hold and use the following details about you:
We may keep details of any phone number(s) that you call us from and use them to contact you.
While managing your account, we may be given sensitive information such as medical information. We will store and process this information in order to allow us to make decisions about you and your accounts with us.
* If you have opted into marketing, we will store your contact details (email address, phone numbers, name and address) for up to 36 months from the time of last interaction with us. You may opt out at any time by contacting us at info@innovate-ev.com or by clicking unsubscribe on any marketing communications from us.
Information we share
We will keep all of your personal information confidential and only share it with others for the purposes explained in this policy. We have trusted relationships with carefully selected third parties who perform services on our behalf. All third parties are bound by contract to maintain the security of all of your personal information and only to use it as permitted by us.
We may share information about you:
How we use your information
We will use your information to:
make, or assist in making, credit decisions about you, assess lending and insurance risks, and to check the details that you have let us, and others have;
operate and manage your account and manage any application, agreement or correspondence you may have with us;
contact you by email, SMS, letter or telephone about our products and services, unless you tell us that you prefer not to receive marketing;
Your data may also be used for other purposes for which you give your permission, or where we are permitted to do so by law, or it is in the public interest to disclose the information or is otherwise permitted under the terms of the General Data Protection Regulation and Data Protection Act 2018.
Under the Data Protection Act 1998, you have the right to access certain personal records that we hold about you. This is called a Data Subject Access Request, which you can make by writing to info@innovate-ev.com.
We want to make sure that your information is as up to date and accurate as possible. You may ask us to correct or remove any information that you think is inaccurate.
Our website includes Social Media Features such as the Facebook Like button. These Features may collect information about your visit such as IP address, which pages you are visiting on our website and may set a cookie to enable the Features to function correctly. Your interactions with these Features are governed by the privacy policy of the company that provides it.
Last updated: April 2022